Privacy Policy

Words with an initial capital letter have the meanings set out below. These definitions apply whether they appear in the singular or the plural.

• Account — a unique account created for you to access the service or parts of it.
• Affiliate — an entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the shares or voting rights.
• Company (also "we", "us" or "our") — DMMC Digital Concierge FZCO.
• Cookies — small files placed on your device by a website, which may record details of your browsing activity.
• Country — the United Arab Emirates.
• Device — any device that can access the service, such as a computer, mobile telephone or tablet.
• Personal data — any information relating to an identified or identifiable individual.
• Service — this website.
• Service provider — any person or organisation that processes data on our behalf.
• Usage data — data collected automatically through use of the service or from the infrastructure itself, such as the duration of a page visit.
• You — the individual, company or other legal entity accessing or using the service.

When you use the service we may ask you to provide information that can be used to contact or identify you. This may include:

• Email address
• First name and surname
• Telephone number
• Address, city, county or province, postcode and country
• Usage data

Usage data is collected automatically. It may include your device’s IP address, browser type and version, the pages you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Where you access the service from a mobile device, we may also collect the device type, operating system, mobile browser and similar identifiers.

We use cookies and similar technologies — including beacons, tags and scripts — to record activity on the service and to help us improve and analyse it. Cookies may be persistent, remaining on your device after you go offline, or session cookies, which are deleted when you close your browser. You can instruct your browser to refuse cookies or to notify you when one is sent, though some parts of the service may then not work as intended.

• Necessary cookies (session, administered by us) — required to provide the website and its features, to authenticate users and to prevent fraudulent use of accounts.
• Notice acceptance cookies (persistent, administered by us) — record whether you have accepted the use of cookies on the site.
• Functionality cookies (persistent, administered by us) — remember choices you make, such as login details or language preference, so you need not re-enter them.

We may use personal data for the following purposes:

• To provide and maintain the service, including monitoring its use.
• To manage your registration as a user of the service.
• To perform a contract with you, including any membership or service agreement.
• To contact you by email, telephone, SMS or equivalent electronic means about updates, security notices or contracted services.
• To send you news, offers and general information about similar goods, services and events, unless you have opted out.
• To attend to and manage your requests and enquiries.
• To evaluate or carry out a merger, restructuring, sale or other transfer of some or all of our assets.
• For other purposes such as data analysis, identifying usage trends and improving our service, products, marketing and your experience.

We may share your personal information in the following situations:

• With service providers, to monitor and analyse use of the service and to contact you.
• In connection with a merger, sale of company assets, financing or acquisition.
• With affiliates, whom we require to honour this policy.
• With business partners, to offer you certain products, services or promotions.
• With your consent, for any other purpose.

We retain personal data only for as long as necessary for the purposes set out in this policy, and to comply with our legal obligations, resolve disputes and enforce our agreements. Usage data is generally kept for a shorter period, unless it is used to strengthen security or improve functionality, or we are required to retain it for longer.

Your information may be processed at our operating offices and anywhere else the parties involved in processing are located. This may mean transfer to computers outside your jurisdiction, where data protection laws may differ. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy, and will not transfer it to an organisation or country without adequate controls in place.

You have the right to delete, or to ask us to help you delete, the personal data we hold about you. You may update, amend or delete your information at any time by contacting us to request access to, correction of, or deletion of any personal information you have provided. Please note that we may need to retain certain information where we have a legal obligation or other lawful basis to do so.

If we are involved in a merger, acquisition or asset sale, your personal data may be transferred. We will give notice before your data is transferred and becomes subject to a different privacy policy.

We may be required to disclose your personal data where the law requires it, or in response to valid requests by public authorities such as a court or government agency. We may also disclose data in the good-faith belief that it is necessary to comply with a legal obligation, protect our rights or property, investigate possible wrongdoing in connection with the service, protect the personal safety of users or the public, or protect against legal liability.

The security of your personal data matters to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

The service is not directed at anyone under the age of 13 and we do not knowingly collect personally identifiable information from anyone under that age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove it. Where consent is our legal basis for processing and your country requires parental consent, we may require that consent before collecting and using the information.

The service may contain links to websites we do not operate. We have no control over, and accept no responsibility for, the content, privacy policies or practices of third-party sites. We strongly advise you to review the privacy policy of every site you visit.

We may update this policy from time to time. We will post any changes on this page and update the date above. Where appropriate, we will notify you by email or by a prominent notice on the service before the change takes effect. Changes are effective when posted on this page.